Privacy Policy

Privacy Policy


Biz Energy Refund is committed to maintaining your confidentiality. All information will be gathered in accordance with the Data Protection Act of 2018 and the General Data Protection Regulation (GDPR).

Cookies


We employ technology to monitor visitors’ behaviour patterns on our website. This includes the use of a “cookie” or another identifier that could be used to capture personal information. Unless you change your browser settings, the data collected in this manner can be used to identify you. We collect this information based on our legitimate interest in understanding the functionality and efficacy of our website in order to provide our visitors with the best possible service and information from Business Energy Claims Ltd.

Consent


Our website features a subscriptions feature. Using this function, we capture data with consent as the legal basis. You may revoke your consent at any time by emailing info@bizenergyrefund.co.uk or calling 0800 689 4252. We will process this data to enable the transmission of email marketing and updates that are pertinent to our services (legitimate interest) and will not be deemed intrusive or harmful to you.

Contract


We process the data of all current (and prospective) clients and employees in accordance with the contract lawful basis. Please refer to Your Rights for information on how you can influence the processing and use of this data.

Transfer and Retention


We will retain any personal information we collect for no longer than is required for the purposes for which it was collected. For the purposes of claims, we may transfer pertinent data to a third party for processing, but only with your consent.

Accuracy


We intend to take all reasonable measures to ensure that personal data are accurate, retained only for the purposes for which they were collected, and, upon request, erased or rectified without undue delay.

Processors Third Party


Our carefully chosen partners and service providers may process personal information about you on our behalf, as described below.

Service Providers of Digital Marketing

Periodically, we appoint digital marketing agents to conduct marketing activity on our behalf, which may result in the compliant processing of personal data. Among our appointed data processors are: (i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. Here is where you can contact Sopro and observe their privacy policy: http://sopro.io. The Data Protection Officer can be reached at dpo@sopro.io. Sopro is registered with the ICO under registration number ZA346877.

Legal Status


You may object to Biz Energy Refund’s processing of your personal information. In addition, you have the right to access your data (at no cost) at any time, to request the deletion of your data, to restrict processing of your data, to reuse your data for your own purposes across different services, and to rectify your data if you believe it to be inaccurate or incomplete.

Your statutory rights as a consumer are unaffected.